AVOID 5 DERWENT CLOSE & RPMS!!Good at first until you get into a property. We had multiple issues that took far too long to fix and after leaving the property they make up all kinds of things to keep the security deposit.One ring on the hob didnt work and for some reason it took a year to get fixed. We were left for the majority of December one year without heating and hot water as the landlord refused to pay for the boiler repair. The fence in the back garden blew down and it took 3 months to get a new one. The house suffered from damp throughout and we were told to leave the windows open more, even they were open almost all year round! RPMS were very poor at getting basic repairs sorted partly due to the landlord but it's their responsibility to look after tenants as well!The house was in a poor state when we moved in and despite us spending our own money on decorating and improving the property, rpms are now trying to charge for professional cleaning and repairing things that were broken when we moved in or are actually are working but now mysteriously aren't!Rpms only have an interest in money and very little in helping tenants, my advice is to choose an agency that knows what they are doing and actually care!Had to report RPMS to the tenant deposit scheme as after a month of waiting we still don't have our deposit back! Please avoid them at all costs!
I am a tenant and RPMS have been very good through both the initial setting up process, and the ongoing maintenance and administration. Katie has been my main point of contact and I have always found her to be efficient and polite. Its refreshing to find a proactive agent, I don't have to chase for a response to my initial enquiries. They do a great job.
RPMS have provided an excellent service since before day one in our rented accommodation. Katie Puckering is always extremely helpful and very quick when dealing with specific requests involving the landlords. Fantastic service :-)
I was helped by the lovely Laura who was very informative and was able to answer any questions i had which was very reassuring as it was my first time renting
I couldn't reccommend RPMS highly enough. From the moment I got in touch to arrange a property viewing Laura has gone above and beyond to ensure the viewing and application process went as quickly and smoothly as possible. Thank you so much, I can't wait to move in.
RPMS Letting is a UK Real Estate Agency based in Beverley, Yorkshire and the Humber. RPMS Letting is located at 18 N Bar Within, Beverley HU17 8AX, UK.
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